Return Policy

It is our sincere goal to supply you with the best possible products and services with the best prices available. Please read over our return policy carefully before placing your order, as this policy will govern the terms of your purchase should a return or exchange be requested. You may not alter any terms of this policy after placing your order.

Due to the nature of our products, we do not offer refunds or warranties with the exception to batteries. We carry a 30-day warranty on batteries against manufacturing defects and we will exchange the defective products within the first 30 days. No exchanges without prior authorization by Vapor Shack® Inc. 30 day warranties exist on manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:

  • Batteries that have dropped.
  • Batteries that have separated.
  • Wires becoming exposed.
  • Batteries that break inside a pocket, purse, or bag.
  • Batteries that have been exposed to water.
  • Damage due to user negligence.

UPON RETURN OF DEFECTIVE BATTERY - WE WILL REPLACE THE BATTERY WITH AN EXCHANGE FOR THE SAME MODEL.

SHOULD ANY BATTERY BE INSPECTED, AND IT IS NOT DEFECTIVE, YOU WILL BE CONTACTED AND THE ITEM WILL BE RETURNED TO YOU.

SHOULD A BATTERY BE INSPECTED, DEEMED DEFECTIVE, AND WE ARE NOT BE ABLE TO REPLACE THE DEFECTIVE MERCHANDISE: WE WILL ISSUE A REFUND FOR THE PURCHASE PRICE OF THE DEFECTIVE MERCHANDISE.

SHIPPING CHARGES REMAIN THE RESPONSIBILITY OF THE BUYER AND ARE NON-REFUNDABLE. ANY RETURN SHIPPING TO OUR COMPANY FOR REPLACEMENT OR INSPECTION WILL BE AT THE BUYERS EXPENSE.

All sales on E-liquids, disposable, usable or consumable merchandise is sold as-is, with no warranties express nor implied. This includes mouthpieces, atomizers, cartomizers, tanks, coils, or any product designed for finite use.

Questions pertaining to returns may be sent to this address: cindykent@vaporshackecig.com

You may at no time alter the terms of this policy. By purchasing from our company, you agree to be bound by our terms and conditions of sale.