All orders will be shipped via USPS Priority Mail, which is generally 2-3 delivery. Once your order is shipped, we will send you and email with the tracking numbers so you can view the status of your order. Should you have any questions about your order, please contact us.
It is our sincere goal to supply you with the best possible products and services with the best prices available. Please read over our return policy carefully before placing your order, as this policy will govern the terms of your purchase should a return or exchange be requested. You may not alter any terms of this policy after placing your order.
Due to the nature of our products, we do not offer refunds or warranties with the exception to batteries. We carry a 30-day warranty on batteries against manufacturing defects and we will exchange the defective products within the first 30 days. No exchanges without prior authorization by Vapor Shack® Inc. 30 day warranties exist on manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:
Batteries that have dropped.
Batteries that have separated.
Wires becoming exposed.
Batteries that break inside a pocket, purse, or bag.
Batteries that have been exposed to water.
Damage due to user negligence.For more information, please visit our Return Policy information page.